> ## Documentation Index > Fetch the complete documentation index at: https://docs.cxp.crescendo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Views > Configure shared and personal conversation views for CXP work queues. # Views Views define saved conversation lists. They help agents and teams focus on the right work. ## Prerequisites You need administrator permissions to manage shared views. Personal views may be available to individual users depending on tenant configuration. ## Built-in views CXP includes built-in views such as: * My Conversations * Available Live Conversations * Open Conversations * All Conversations * Team views for teams a user belongs to Built-in views appear before configured shared and personal views. ## Shared views Administrators can create shared views for operational queues such as: * High-priority open conversations * Pending customer follow-up * VIP customer work * Email conversations waiting on an agent * Recently escalated conversations Shared views should be named clearly so agents understand what the queue contains. CXP View Management settings showing shared and personal configured conversation views ## View query generation When enabled, CXP can help generate a view query from a natural-language description. Review the generated query and preview results before saving. Administrators remain responsible for confirming that a view returns the intended conversations. ## Preview before publishing Before saving a shared view: 1. Confirm the name is clear. 2. Confirm the description explains the queue. 3. Preview the count and sample rows. 4. Check that filters do not expose irrelevant work. 5. Save only when the view is useful for repeated operations. ## Maintenance Review shared views periodically. Delete or disable stale views so agents are not choosing from outdated queues.