> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cxp.crescendo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Search and analytics

> Find conversations and review operational performance from CXP.

# Search and analytics

CXP includes search and analytics tools for finding historical conversations and reviewing operational performance.

## Search conversations

Use **Search** when you need to find conversations outside the active queue.

Search supports:

* Date range filtering
* Keyword search
* Status and priority filters
* Advanced natural-language search when enabled
* Generated query inspection when available
* Server-backed pagination and sorting
* CSV export for the current search when allowed

Open a result to review the conversation in the Conversations workspace.

## Use search responsibly

Search can expose customer history according to your permissions. Avoid exporting or sharing search results unless your role and tenant policy allow it.

## Analytics

Use **Analytics** to review support performance and AI Assistant behavior.

Analytics can include:

* Conversation volume
* Escalated conversation volume
* Time to agent
* Customer satisfaction estimates
* AI Assistant dashboard metrics
* Filterable charts and date ranges

Use analytics for operational review, not as the sole source of truth for a single conversation. Open the conversation record when you need exact details.

## Common workflows

Use search and analytics to:

* Find a prior conversation before replying.
* Review unresolved or pending work.
* Identify high-priority trends.
* Compare AI-handled and human-handled work.
* Investigate a customer satisfaction trend.