> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cxp.crescendo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Capabilities

> Explore CXP features with practical examples, setup guidance, and expected results.

# Capabilities

Use these guides to understand what a CXP feature can do and put it to work.
Each guide explains the behavior, shows practical examples, and helps you verify
your configuration.

## Find and organize conversations

* [Searching conversations](searching-conversations): describe the conversations
  you want, refine filters manually, arrange results, and save a search as a View.
  **Coming soon.**
* [Using Views](using-views): configure personal and shared queues, use the Edit
  View dialog, and choose when to save changes to filters, columns, and sort.
  **Coming soon.**

## Concierge Agents

* [Automatic conversation tagging](auto-tagging): define when a Concierge Agent
  adds labels and how existing tags should guide its responses. Includes a
  reusable **Tagging Policy** skill.

## Analyze support

* [Knowledge in Applied Insights](knowledge-in-applied-insights): explore policy
  evidence and refresh widgets that compare conversations with selected knowledge.
  **Coming soon.**

## Find related guidance

* Use the [agent guide](../agent/conversations) for day-to-day conversation work.
* Use the [admin guide](../admin/concierge-agents) to configure agents and channels.
* See [What's new](../whats-new/index) for monthly highlights and links to feature guides.