# Crescendo CXP Documentation

## Docs

- [AI Assistants](https://docs.cxp.crescendo.ai/admin/ai-assistants.md): Manage CXP AI Assistants, versions, skills, and channel assignments.
- [Chat and Slack Management](https://docs.cxp.crescendo.ai/admin/chat-management.md): Configure web chat and Slack routing with AI Assistant assignment.
- [Email Management](https://docs.cxp.crescendo.ai/admin/email-management.md): Configure tenant email addresses, assigned AI Assistants, sender identity, and disabled-address behavior.
- [Music Management](https://docs.cxp.crescendo.ai/admin/music-management.md): Manage music files and configure music on hold or queue music.
- [Phone Management](https://docs.cxp.crescendo.ai/admin/phone-management.md): Configure phone numbers, assigned voice AI Assistants, and handoff behavior.
- [Statuses, tags, and custom fields](https://docs.cxp.crescendo.ai/admin/statuses-tags-and-custom-fields.md): Configure tenant metadata that agents use to organize conversations, contacts, and organizations.
- [Teams, routing, and categories](https://docs.cxp.crescendo.ai/admin/teams-routing-and-categories.md): Configure teams, category mappings, and routing behavior for live customer work.
- [Users and roles](https://docs.cxp.crescendo.ai/admin/users-and-roles.md): Manage tenant users, invitations, access, and routing-related user settings.
- [Views](https://docs.cxp.crescendo.ai/admin/views.md): Configure shared and personal conversation views for CXP work queues.
- [Use Agent Assist](https://docs.cxp.crescendo.ai/agent/agent-assist.md): Ask Agent Assist for internal help and review suggested actions before applying them.
- [Work with contacts and organizations](https://docs.cxp.crescendo.ai/agent/contacts-and-organizations.md): Use contacts, Contact 360, and organizations while handling CXP conversations.
- [Work conversations](https://docs.cxp.crescendo.ai/agent/conversations.md): Learn how agents use the Conversations workspace to handle customer work.
- [Reply to email conversations](https://docs.cxp.crescendo.ai/agent/email-replies.md): Use CXP to reply to assigned email conversations, manage recipients, and understand delivery status.
- [Accept routed work](https://docs.cxp.crescendo.ai/agent/routed-work.md): Understand live routing offers, readiness, and what happens when an agent accepts or declines work.
- [Search and analytics](https://docs.cxp.crescendo.ai/agent/search-and-analytics.md): Find conversations and review operational performance from CXP.
- [Use voice and Softphone](https://docs.cxp.crescendo.ai/agent/voice-and-softphone.md): Join live voice conversations and understand how voice sessions appear in CXP.
- [CXP overview](https://docs.cxp.crescendo.ai/getting-started/overview.md): Understand the main CXP workspaces, roles, and operating model.
- [Sign in and navigate](https://docs.cxp.crescendo.ai/getting-started/sign-in-and-navigation.md): Learn how to sign in, choose the correct tenant, and move through the CXP workspace.
- [Crescendo CXP documentation](https://docs.cxp.crescendo.ai/index.md): Start here to learn Crescendo CXP, the Customer Experience Platform for AI-first support operations.
- [Channels and interactions](https://docs.cxp.crescendo.ai/reference/channels-and-interactions.md): Understand how CXP represents chat, email, voice, and conversation interactions.
- [CXP concepts](https://docs.cxp.crescendo.ai/reference/concepts.md): Learn the core objects and terms used throughout CXP.
- [Conversation statuses](https://docs.cxp.crescendo.ai/reference/conversation-statuses.md): Reference the lifecycle statuses used by CXP conversations.
- [Current limitations](https://docs.cxp.crescendo.ai/reference/limitations.md): Review current CXP documentation scope and known beta-phase limitations.
- [Roles and permissions](https://docs.cxp.crescendo.ai/reference/roles-and-permissions.md): Understand the standard CXP roles and what each role is intended to do.
- [Configure Agent Assist](https://docs.cxp.crescendo.ai/scenarios/configure-agent-assist.md): Choose the assistant used for internal agent guidance.
- [Configure an email channel](https://docs.cxp.crescendo.ai/scenarios/configure-email-channel.md): Set up a tenant email address and connect it to an AI Assistant.
- [Configure team routing](https://docs.cxp.crescendo.ai/scenarios/configure-team-routing.md): Create teams and route customer work to the right queue.
- [Create a manual conversation](https://docs.cxp.crescendo.ai/scenarios/create-manual-conversation.md): Start a new conversation from CXP when work begins outside an inbound channel.
- [Handle an inbound email](https://docs.cxp.crescendo.ai/scenarios/handle-inbound-email.md): Review, reply to, and follow up on an email conversation in CXP.
- [Handle a routed chat](https://docs.cxp.crescendo.ai/scenarios/handle-routed-chat.md): Accept a live chat assignment and work it through the Conversations workspace.

## Optional

- [Crescendo](https://www.crescendo.ai)
- [Support](mailto:support@crescendo.ai)