> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cxp.crescendo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a manual conversation

> Start a new conversation from CXP when work begins outside an inbound channel.

# Create a manual conversation

Manual conversations let agents record customer work that starts from a call, meeting, internal request, or another source outside automatic channel ingestion.

## Prerequisites

* Your role can create conversations.
* The customer exists as a contact, or you can create the contact first.
* The tenant allows another active conversation for the contact under its conversation mode.

## Create from Conversations

1. Open **Conversations**.
2. Select **New conversation**.
3. Choose the contact.
4. Enter a clear subject.
5. Add a concise summary.
6. Set status, priority, assignee, and category.
7. Create the conversation.

CXP opens the new conversation in the Conversations workspace after creation.

## Create from Contact 360

1. Open the contact.
2. Select **New conversation**.
3. Confirm the contact and organization.
4. Complete the conversation details.
5. Create the conversation.

Use Contact 360 when you need customer profile or history context before starting the new thread.

## Good manual summaries

Write summaries that explain what happened, what the customer needs, and the next action. Avoid internal shorthand that another agent could misunderstand.