Crescendo CXP documentation
Crescendo is the AI-native full-stack customer experience platform (CXP) that replaces fragmented CCaaS, ticketing, QA, WFM, and VoC stack with one agentic platform that compounds intelligence across every interaction and surfaces actions so the system gets smarter and better every single day. It centers every customer moment around a conversation, unifying channels, routing, customer and account details, agentic memory & context, skills, knowledge, analytics and configuration in one unified operating platform. Use these docs to learn how agents work conversations and how administrators configure the platform.Start by role
- Agents should start with Work conversations.
- Administrators should start with Users and roles and Teams, routing, and categories.
- Developers should start with the CXP API overview.
- Everyone should review CXP concepts before working across channels.
What is covered now
This first documentation set covers agent and administrator workflows:- Core CXP concepts
- Conversations, conversation views, and conversation lifecycle
- Users, roles, invitations, and user status
- Teams, category catalogs, and routing behavior
Access during beta
The CXP documentation site shows a beta password prompt before you can interact with pages. Existing Crescendo legacy documentation remains unchanged atdocs.crescendo.ai.