curl --request PATCH \
  --url https://platform.crescendo.ai/api/v1/cxm/tenants/{tenantId}/conversations/{conversationId} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "changes": {
    "status": "pending",
    "pendingOn": "customer"
  }
}
'

import requests

url = "https://platform.crescendo.ai/api/v1/cxm/tenants/{tenantId}/conversations/{conversationId}"

payload = { "changes": {
        "status": "pending",
        "pendingOn": "customer"
    } }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({changes: {status: 'pending', pendingOn: 'customer'}})
};

fetch('https://platform.crescendo.ai/api/v1/cxm/tenants/{tenantId}/conversations/{conversationId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://platform.crescendo.ai/api/v1/cxm/tenants/{tenantId}/conversations/{conversationId}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'changes' => [
        'status' => 'pending',
        'pendingOn' => 'customer'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://platform.crescendo.ai/api/v1/cxm/tenants/{tenantId}/conversations/{conversationId}"

	payload := strings.NewReader("{\n  \"changes\": {\n    \"status\": \"pending\",\n    \"pendingOn\": \"customer\"\n  }\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://platform.crescendo.ai/api/v1/cxm/tenants/{tenantId}/conversations/{conversationId}")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"changes\": {\n    \"status\": \"pending\",\n    \"pendingOn\": \"customer\"\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://platform.crescendo.ai/api/v1/cxm/tenants/{tenantId}/conversations/{conversationId}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"changes\": {\n    \"status\": \"pending\",\n    \"pendingOn\": \"customer\"\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "conversation": {
    "id": "<string>",
    "status": "open",
    "priority": "low",
    "pendingOn": "<string>",
    "pendingReason": "<string>",
    "assignee": {
      "type": "agent",
      "id": "<string>"
    },
    "teamId": "<string>"
  }
}

{
  "code": "BadRequest",
  "message": "Invalid fields, unknown properties, or a disallowed status transition."
}

{
  "code": "Unauthenticated",
  "message": "The API key is missing, invalid, or expired."
}

{
  "code": "PermissionDenied",
  "message": "The API key does not authorize this tenant or operation."
}

{
  "code": "NotFound",
  "message": "The customer Conversation or active assignee is unavailable in this tenant."
}

{
  "code": "Conflict",
  "message": "The Conversation is merged/Closed, a lock is held, or lifecycle/realtime ownership constraints reject the operation."
}

{
  "code": "PayloadTooLarge",
  "message": "The JSON body exceeds 32768 bytes."
}

{
  "code": "RateLimitExceeded",
  "message": "The request exceeds the API rate limit."
}

{
  "code": "BadGateway",
  "message": "The downstream request failed; the write may already have completed."
}

{
  "code": "ServiceUnavailable",
  "message": "A required service is unavailable; the write may already have completed."
}

{
  "code": "GatewayTimeout",
  "message": "The request timed out; the write may already have completed."
}